“You do not need to pay any duties and VAT is included at checkout.”
Products
Are your products cruelty-free?
Yes! We are 100% “cruelty-free” and never test on animals.
Are all your products vegan?
Most of our products are vegan. Check the product descriptions for specific details.
Where are your products made?
Our products are produced in Canada and North America, ensuring high-quality standards and ethical sourcing.
Are your products safe for sensitive skin?
Absolutely! Our formulas are gluten-free, sulfate-free, and paraben-free, making them suitable for sensitive skin types.
Is your packaging eco-friendly?
Yes. We are committed to sustainability and continuously work towards more eco-conscious packaging.
Why do I see a duplicate charge on my account?
You will only be charged once for your order. If you see duplicate charges, wait a few days as it may automatically correct itself. If the charge remains, contact us with a screenshot of the duplicate charge for further assistance.
How long does it take for customer service to respond?
We aim to respond to all inquiries within 24 hours.Please note that weekends and peak times may extend this.
Other
How should I store my products?
To maintain product quality, store them in a cool, dry place, away from direct sunlight and excessive heat.
How can we contact you?
For any enquiry or assistance you can contact us at customerservice@hijosdedios.co.uk . If you’d like to share photos, videos with our products, and creative work with our community,
please email us to: hello@hijosdedios.co.uk and we’ll get back to you as soon as possible.
For any other enquiries, please contact us at info@hijosdedios.co.uk
Do I get a discount if I send pictures or videos using the products?
We love the effort and creativity of our community. As a thank you, we’ll send you a
10% discount code for your next purchase for each photo or video you share featuring our products.
Shipping&Returns
How much does shipping cost?
Shipping costs are covered by the customer.We have a shipping cost of £3.99
How long does delivery take?
Orders typically arrive within 2 to 5 working days, depending on your location. You will receive a tracking number once your order has been shipped. Please note that delivery may take slightly longer during peak seasons.
What should I do if my order arrives damaged?
If your order arrives damaged (for example, cracked or broken), please get in touch with us straight away at customerservice@hijosdedios.co.uk and include:
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a brief explanation of the problem
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photo or video evidence
If the outer packaging is damaged, please take a photo before opening the box so we can properly review your claim. Small dents or scuffs caused during transit can happen and are not classed as damage.
Do you accept returns?
At this time, we do not accept returns on customer orders. Please review product descriptions and ingredients carefully before purchasing.
What happens if my package is undelivered or returned?
There are various reasons why a parcel may be undelivered, returned, or abandoned including:
- Incorrect Address: Ensure orders have the correct shipping details before checkout.
- Missing Phone Number: Couriers may require a contact number to complete delivery.
To prevent delivery issues, always include a phone number when placing your order.
When will I receive my order confirmation email?
Order confirmation emails can take up to 24 hours to arrive. If you have not received yours after 24 hours, please check your spam folder or contact us via our Contact Us page for assistance, or email us at customerservice@hijosdedios.co.uk
To which countries do you deliver?
At the moment, we only deliver to the UK but we hope to expand to more locations soon.